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Common issues

Calculation does not appear correct.

Go into one of the input cells and re-enter the number. This should re-set the system and give you the correct calculation.

How do I update my details?

Click on "Account Details" (top right of your screen - words are in white type).

I forgot my password.

Click on Log In. Click on "Forgot Password" and the follow the process.

I want to change my password.

Click on Account Details. Highlighted in blue type is the change password link.

I want to change credit cards on which my subscription is charged.

Go to Account Details. Click on update payment options and change your credit card details.

I want to cancel my subscription.

Click on Account Details. Click on cancel my subscription. You will receive an e-mail detailing your cancellation.

What happens when I cancel my subscription?

Think of it like a gym membership. Your subscription will not be renewed, but you will have until the end of the month that your subscription is currently in, to keep using the site. There are no refunds for periods of time that you do not use the site. Just like a gym membership!

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Email

Feel free to e-mail us directly. Click on this link

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Enquiry

Click on the box to provide us with details of your enquiry. It will only take a minute of your time

Write to us

Contact details

Contact Details

Australia - Phone

0405 535 992

Contact Details

New Zealand - Phone

021 555 720

Contact Details

Rest of the World - Phone

+ 61 405 535 992

Contact Details - Address

Zumo Retail Ltd

60 Paparoa Street, Papanui
Christchurch, 8053
New Zealand

Contact Details - Post

PO Box 36 718
Merivale 8146
Christchurch
New Zealand


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